Refund Policy

1. What is refundable

• Unused wallet balance from a topup made within the last 30 days.
• Charges from a confirmed platform outage on our side that caused failed requests you were still billed for.
• Duplicate topups caused by a payment gateway retry.

2. What is NOT refundable

• Tokens already consumed by successful API calls (including calls made by leaked API keys — please rotate keys immediately).
• Model output you were not satisfied with. AI output is probabilistic; the request completed and was billed by the upstream provider.
• Wallet balance older than 30 days, unless we agree otherwise in writing.
• Topups made in violation of our Terms (abuse, chargeback fraud, etc.).

3. How to request a refund

1. Open the live chat widget on your dashboard.
2. Send the transaction ID (Razorpay pay_xxx or Stripe pi_xxx) and a short reason.
3. Our team responds within 24 hours on business days.
4. Approved refunds are returned to the original payment method within 5–7 business days.

4. Processing time

Razorpay / UPI refunds typically settle in 3–5 business days. International card refunds may take up to 10 business days depending on your bank. Crypto (USDT) topups are refunded in USDT to the original wallet.

5. Chargebacks

Please contact us before filing a chargeback — we can almost always resolve it faster. Filing a chargeback without contacting support first will lead to account suspension.